for Mental Health Service Users
Isis Advocacy and Support Team helps with a multitude of issues which include providing a listening ear for clients who may just need someone to talk to without judgment or having personal opinions forced on them. Our advocacy team accompany clients to important meetings and appointments such as housing, G.P, hospitals and courts. We also support our members with practical issues such as making sure that they have electricity or gas in their homes (key top up meter) and with public amenity payments whether by phone calls or writing letters on there behalf. We have been getting a lot of requests recently for support with benefit claims and have been attending a lot of ATOS health assessments and tribunals in a supportive role.
The Advocacy team seeks to ensure that people, particularly those who are most vulnerable in society, are able to have their voices heard on issues that are important to them. We aim to support and enable people to defend and promote their rights and responsibilities. This means having their views and wishes genuinely considered when decisions are being made about their lives. Our members do not need an advocate all the time but they feel comfortable knowing that an advocate allocated to them and is available if the need arises. And for that reason once we have advocated on a members behalf we never close there files or take them off our records as the need for an advocate will arise at some point in there lives because of there mental health issue.
Family Health Isis Advocacy is a process of supporting and enabling people to:
express their views and concerns
access information and services
explore choices and options
defend and promote their rights and responsibilities